12. Details required in the application -
The complaint should have the name and address of the complainant, the name and address of the branch or office of the bank against which the complaint is made, facts giving rise to the
complaint supported by documents, if any, the nature and extent of the loss caused to the complainant, the relief sought from the Banking Ombudsman and a declaration about the
compliance of conditions which are required to be complied with by the complainant.
The Banking Ombudsman endeavors to promote, through conciliation or mediation, a settlement of the complaint by agreement between the complaint and the bank named in the
complaint. If the terms of settlement (offered by the bank) are acceptable to one in full and final settlement of one s complaint, the Banking Ombudsman will pass an order as per the terms of settlement which becomes binding on the bank and the complainant.